Projects
Publication Journey Mapping workshop
Learn how a detailed customer journey mapping initiative transformed a feature-focused publication house into a customer-centric organization. By conducting in-depth interviews and workshops, the project identified key pain points and opportunities, aligning the company’s processes with customer needs, and fostering a culture of design thinking.
EDF energy glow
Discover how EDF Energy’s RAP team revitalized customer engagement by simplifying the app experience. Through extensive user research and iterative design testing, the project focused on customer needs, leading to a more intuitive payment system and enhanced user satisfaction.
Personal Stylist app
Learn how a mobile-friendly web app was developed to streamline the workflow for personal stylists in retail. By focusing on user needs through journey mapping and iterative design, the app improved efficiency, allowing stylists to manage appointments and customer data on the go, enhancing both the stylist’s and customer’s experience.